A new study commissioned by Google and conducted by Implement Consulting reveals that the widespread adoption of generative artificial intelligence in the Italian Public Administration could generate up to 11 billion euros of added value in the next ten years. The results, presented today in Rome during the event Google Cloud AI Live, indicate that this is a crucial moment for the country’s digital transformation, with the opportunity to significantly improve efficiency, quality of services and citizen experience.
The research, entitled “The opportunity of AI in Public Administration in Italy”shows that 69% of tasks in PA can be supported by generative AI, allowing employees to reduce repetitive tasks and focus on more complex, higher value-added functions. However, the study reports that systematic adoption remains limited, hampered by lack of specific skills and give them data security concerns.
In this context, Google Cloud presents itself as a strategic partner for the public sector, offering solutions for data security and sovereignty and a platform dedicated to the development of digital skills. The company also announced a collaboration with CDP Venture Capitalaimed at accelerating innovation and supporting the Italian startup ecosystem, making technology and qualified technical support available.
To try to better analyze this data and delve deeper into strategies and scenarios, we interviewedRaffaele Gigantino, Country Manager Italy of Google Cloud.
⌛ The curtain of #CloudAILiveRoma is about to open. We are waiting for you in the room to stage the future of#AI and the agentic era. pic.twitter.com/O1vvUdZpJZ
— Google Cloud Italia (@GoogleCloud_IT) October 30, 2025
The study speaks of a potential of 11 billion euros for the Public Administration thanks to generative AI. Which areas should we focus on?
Generative artificial intelligence can bring tangible benefits to many areas of public administration. Let’s think, for example, of healthcare, where it can support doctors in the analysis of clinical documentation or in the identification of patterns for diagnostics; or to justice, where it allows you to speed up the search and review of thousands of legal documents; or to local services, where it allows you to power advanced virtual assistants capable of answering citizens’ questions 24/7 or helping to optimize maintenance in the area. Overall, the potential to improve the efficiency and quality of services is enormous. Our new study conducted with Implement Consulting confirms this, estimating a potential added value of 11 billion euros for the Italian PA in the next 10 years. Rather than focusing on individual sectors, the real value for citizens will derive from two fundamental levers: efficiency and quality of services. In fact, the study highlights that generative AI can integrate 69% of jobs in PA, freeing employees from repetitive and text-intensive tasks. This recovered time can be reinvested in higher value-added activities, with a direct impact on citizens’ experience and the quality of services they receive.
Lack of skills remains the main obstacle. How can Google help overcome this gap?
The study highlights that the lack of skills represents a significant obstacle for the Public Administration, reported by 62% of those interviewed. This is a challenge that cuts across many sectors: today we see an enormous demand for people with advanced digital skills and AI knowledge. To respond to this need for large-scale training, we launched Google Skills, our new unified learning platform that brings together almost 3,000 courses and workshops from the Google ecosystem – from Google Cloud to Google DeepMind to Grow with Google. The goal is to help people develop skills that are useful in today’s job market. The platform was designed to support users of all levels of preparation, from students taking their first steps, to experienced professionals, up to executives. For the PA, this translates into centralized access to high-level training, made more effective and engaging, thanks to the use of AI and gamification elements, which make learning more dynamic and personalized.
✨ All the numbers on the impact and potential of AI in Italy. pic.twitter.com/JmxBhewXBr
— Google Cloud Italia (@GoogleCloud_IT) October 30, 2025
Many PAs remain cautious about security and compliance. How can Italian cloud regions, ACN certifications and sovereign cloud reassure them?
We perfectly understand the PA’s caution on issues such as security and compliance: it is an absolute priority. Our study confirms this, highlighting how legal concerns (50%) and data security (49%) are among the main perceived barriers to AI adoption. To concretely respond to these needs and reassure the Italian PA, we have adopted a multilevel approach. First of all, we invested in local infrastructure: we were the first global hyperscaler to create two cloud regions in Italy, in Milan and Turin, offering data residency options across the country. Secondly, we have obtained the necessary certifications, including the Level 2 qualification from the National Cybersecurity Agency (ACN) – a guarantee that our services meet the security and resilience standards required for managing public data. We also offer a full suite of sovereign cloud solutions, such as Google Cloud Data Boundary, that give public sector organizations full control over where their data is stored and processed and the ability to manage encryption keys. Finally, for the most stringent sovereignty and security needs that require complete isolation, we offer Google Distributed Cloud air-gapped, a solution that operates completely disconnected from the public cloud and the Internet, ensuring the highest level of isolation and control for the most sensitive data and workloads.
The majority of public employees say they have experimented with AI, but only 25% of institutions have invested. How do you go from individual curiosity to systematic adoption?
This gap that emerges from the study is an interesting phenomenon. It tells us that there is great excitement and strong curiosity from below: 71% of public employees have already experimented with AI, probably for personal reasons or to simplify small daily tasks. However, institutional adoption, the guided and structured one, is stuck at 25%. This gap between individual enthusiasm and formal investment is typical of major technological transitions. To move from curiosity to systemic transformation – the one that really generates the value we are talking about – we need to remove the barriers that hold institutions back: lack of skills, legal concerns and data security. Our role is to be a trusted partner to help organizations overcome these very obstacles. We don’t just provide the technology, we try to build the trust needed to enable innovation.
The study cites virtuous projects. What good practices have emerged from these experiences and how can they be replicated elsewhere?
The projects we mention, such as those of Exprivia, D4Science or the Umbria Region, are very important because they move us from theory to practice. We no longer talk about potential, but about real value that is already being created. The lessons that emerge are clear. First of all, they demonstrate that there is no need to choose between innovation and security. It is possible to innovate in strategic sectors while guaranteeing full data sovereignty, as Exprivia’s experience teaches us. Secondly, they show us the importance of democratizing access to AI.
Artificial intelligence must not be the prerogative of a few specialists, but can become an enabling tool for an entire community, as in the case of D4Science. Finally, it is important to understand how AI applied to the PA can have a tangible and positive impact on citizens, simplifying people’s lives and interaction with the PA, as demonstrated by the approach of the Umbria Region with its digital services. These experiences are concrete proof that the adoption of AI in the PA is already possible, is safe, and is already generating tangible benefits.
What is the concrete objective of the collaboration with CDP Venture Capital? And how will you help Italian startups to compete abroad too?
The collaboration with CDP Venture Capital fits very naturally into our long-term commitment to supporting the innovation ecosystem in Italy. The goal is simple: we want to help the most promising Italian startups make the leap in quality. To achieve this, we provide two fundamental levers: on the one hand, access to our technology and platforms, for example through cloud credits; on the other, we provide the experience and guidance of our global network of technical and AI experts. Together with a strategic partner rooted in the area like CDP Venture Capital, we want to give the best Italian business ideas the right tools not only to grow here, but also to compete and establish themselves on the international scene.
What indicators will you use to evaluate the success of the partnership and when do you expect the first results on the Italian tech ecosystem?
We have just announced this MOU, so it is premature to define specific timelines or KPIs. In this phase, the goal is to join forces to identify and support the next generation of Italian entrepreneurs. Our commitment is aimed at cultivating the country’s startup ecosystem starting from its foundations, and we are excited to start this collaboration with CDP Venture Capital, an important Italian company rooted in the territory.
After the recent problems of AWS, the topic of cloud infrastructure security has once again become central. What does Google do to ensure the protection of PA data?
Reliability and operational continuity are key elements for our customers, and represent a pillar of our offer. Resilience, for us, is not an option but an integral part of the design of our global infrastructure. We are talking about a network that today includes 42 regions and 127 zones worldwide, built to be intrinsically robust and to support services on a planetary scale. Our commitment to Italy is part of this strategy and materializes in the presence of two distinct cloud regions in the area, in Milan and Turin. This choice offers an important advantage to our Italian customers, including the PA, because it enables business continuity and disaster recovery strategies at a national level in a very direct and simple way. In essence, it allows critical services to be designed so that they always remain available to citizens, offering reliability and operational continuity of the highest level. Of course, this reliability goes hand in hand with safety. Our philosophy is “secure-by-design”. We run global services for billions of users every day, and security is built into every layer of our infrastructure, not as an afterthought but as part of our DNA. In short, we are committed to providing an infrastructure that is robust, resilient and secure, so our customers can focus on their mission to serve users and citizens, knowing they have a solid foundation.