Stolen profiles on Facebook and Instagram, Meta improves support

In parallel with the centralization of assistance tools, the Menlo Park giant revealed that it is working on an assistant based on artificial intelligence, designed to provide instant and personalized help. This feature, designed to guide you through complex procedures such as account recovery or updating security settings, will initially be available exclusively to Facebook users. However, Meta has already confirmed its intention to explore the extension of this technology to other applications in its ecosystem in the near future, thus broadening the scope of automated support.

However, a question mark remains on the practical effectiveness of this hub in the specific case of users who find themselves completely locked out of their profiles, considering that access to the tool occurs mainly through the applications themselves. Despite this apparent logistical contradiction, the company highlighted ongoing improvements in the recovery process, which will leverage artificial intelligence not only to direct the user to the correct options, but also to enhance the systems’ ability to detect devices and locations used in the past, thus facilitating identity verification and regaining access.