Websites must explicitly state that there is a payment obligation

Websites must explicitly state that there is a payment obligation when making a purchase. This is apparent from a judgment of the European Court of Justice.

The Court received a question from a German court to hear the case of a man who refused to pay for his hotel booking. When completing his booking, via the Booking.com website, there was only the mention ‘Complete booking’.

The Court ruled on Thursday that a website must expressly inform a consumer before completing the booking that he is entering into a payment obligation by placing the order. The order button must be clearly legible and unambiguous.

The German court will now have to verify whether Booking.com has fulfilled this obligation with its German-language website and whether the man owes 2,240 euros cancellation costs to the hotel Goldener Anker in Krummhörn-Greetsiel.

By Editor

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