In conjunction with the CNSE Foundation, Samsung has increased customer service by providing sign language support for deaf and hard of hearing persons at its repair centers.

The sign language assistance program It was only accessible via the internet. Customers who want to utilize it can connect through the internet from 09:00 to 20:00 Monday through Friday. This was announced in September 2021, coinciding with the ‘International Day of Sign Language.’

According to a statement released by Samsung, the company’s official technical services have been expanded to eleven. It achieves “its goal of improving the quality of the help provided” as a result of this, and takes another step ahead in its relationship with the CNSE Foundation.

Samsung claims to be “the first consumer electronics manufacturer to offer this solution in Spain” for the care of deaf or hard-of-hearing persons, who will be able to contact an interpreter via the Svisual video interpretation platform, who will relay all information to technicians in real time.

In the initial phase, the service will be available at eleven repair centers in Madrid, Barcelona, and Valencia, including the Samsung Store in El Corte Inglés.

This initiative is part of Samsung Iberia’s corporate social responsibility program, ‘Technology with Purpose,’ which is present in all of the company’s activities to break down barriers through technology in key areas such as education, culture, employability, quality of life, and accessibility, and is celebrating its tenth anniversary this year.