Apple Stores and Apple Authorized Service Providers they will not be able to take care of the repair of iPhones that have been reported lost or stolen to the GSMA.
According to an internal memorandum to which MacRumors has had access, these official establishments will have to modify their procedure if they receive an alert from the global organization of telephone operators GSMA for a mobile phone reported missing.
The GSMA has a database that operates a global registry on behalf of the mobile phone industry and allows device owners to register their status. in case they have been lost or stolen.
Thus, Apple technicians who access the internal system of an iPhone – through MobileGenius o GSX– and notice a message indicating that it has been reported as lost or stolen, they will not be able to proceed with the repair.
Both Apple stores and authorized service providers of the brand cannot currently repair a mobile terminal if the customer cannot disable the application Search my Iphone.
The new policy will help prevent stolen iPhones with this app disabled from being fixed at brand-authorized stores.