Iberia accidentally sold cheap tickets, canceled them – and paid a high fine

About a year and a half ago, Spain’s national airline sold 4,000 tickets on the Brazil-France route for $ 118 instead of $ 1,180. The next day she informed customers that the deal was canceled. The Brazilian Ministry of Justice fined her $ 260,000

The Brazilian Ministry of Justice and the National Consumer Protection Agency in the country fined Iberia a total of $ 260,000, after the Spanish national airline canceled about 4,000 round-trip tickets on the Paris-Rio de Janeiro route which it sold at the end of December 2021 in the amount of $ 118, instead of $ 1,180.

Shortly after Iberia began marketing the tickets the low price caught the attention of aviation enthusiasts around the world and the news that the Spanish airline was selling a ticket for such a long flight at just over $ 100 went viral.

Thousands rushed to purchase a ticket, only to receive a message the next day from the company informing them that there had been a human error in pricing and therefore the ticket was canceled. Authorities in Brazil began investigating the matter and eventually ruled that Iberia had violated a section of the country’s consumer protection law and imposed a fine on it.

The airport website simple flying reported that a similar mistake also occurred this month in Argentina. On a tourist website of a Spanish company called eDreams, air tickets from Air France from Argentina to the rejection of the capital of Qatar were marketed for only $ 1.5. After a few hours, the tickets were canceled, and customers who managed to purchase at the wrong price are now suing the tourism company and demanding that it respect the tickets.

By Editor

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