Posti plans to close service points around the country, customer service will be concentrated in two cities

Places is planning several changes for the beginning of the year, which may lead to a reduction of up to 172 permanent employees. The change negotiations concern the mail center’s sorting, stores and customer service.

The amount of paper mail distributed by Posti has decreased by about 75 percent in the last ten years, and the amount will continue to decrease, Posti says in its press release.

The largest single reduction is aimed at the Helsinki Post Center, where the use of automation and technology in sorting can lead to a reduction of up to 79 permanent employees. According to Posti, machine sorting speeds up processes and also makes the work of Postinjajaki easier.

In addition, Posti is planning the following changes:

• Five of Posti’s own stores will be transferred to the partner network, which may lead to a reduction of up to 27 permanent employees.

• Customer service will be centralized in Helsinki and Rovaniemi, which may reduce a maximum of 44 permanent jobs. It would mean that the customer service points in Kuopio, Tampere, Lieto and Jyväskylä will be closed.

• Reforming the organizational structure of postal services can lead to a reduction of a maximum of 22 permanent employees.

“We want to make sure that our services meet the changing needs of our customers and that we are able to offer them in a long-term and financially sustainable way”, director responsible for production Mikko Hoikkala says in the announcement.

Posti employs more than 13,000 people in Finland.