Celine Dion: opening of an investigation into misleading commercial practices on the part of ticket agents

AXS, the managers of the Paris La Défense Arena, Fnac Spectacles, Visa… Everyone went about their pre-sale, with their own rules, their specific calendar, their communication and their share of bugs. The latest wave of ticket sales for Celine Dion’s Paris dates opened this Friday. At the same time, according to information from France Info, an investigation into “deceptive or unfair commercial practice” was opened.

The cause, according to the General Directorate for Competition, Consumer Affairs and Fraud Control (DGCCRF), is the real-time increase in the price of tickets to come and listen to the Canadian star this fall. There “dynamic pricing” is legal only if the consumer is informed in advance.

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« If a difference exists between the advertised price and the price actually paid by the consumer, this may be considered a deceptive practice, likely to have influenced their act of purchase.declares the DGCCRF. Near the Figarothe AXS platform, one of the three official ticket offices, recognized price variations solely linked to a technical problem.

“The price of the order had to be the same as that of the basket at the time of payment. Price variations are due to a temporary incident. As soon as the problem was identified, our technical teams intervened quickly to correct it”the platform justified itself.