1,836 euros in charge regularization. For Anna, 30, mother of six, the bill is salted. “Mainly for hot water … it looks like I fill pools,” she quips. However, my habits have not changed. I do not understand how they do their calculations. Like her, in the European Metropolis of Lille, 234 tenants of the social landlord Vilogia received regularization of charges greater than 1,000 euros for the year 2022.
Two to three years after the year concerned, it is difficult to check the amounts claimed. “Normally, the regularizations are every year,” said Arlette Haedens, president of the Departmental Union of the Consumer Association CLCV. In the law, the lessor, however, has three years to make regularization. “But how can we control consumption so long after?” Asks the associative volunteer.
“Their provisions not adjusted in the meantime”
“Tenants are put in difficulty by this mismanagement and these delays,” said CLCV. Especially since their provisions on loads have not been adjusted in the meantime, which risks led, again, large regularizations for the years to come.
According to Vilogia, these reminders of loads remain in the minority. Among the 29,000 regularizations already made (20 % have still not been made) 8,000 are with speed. “The average regularization in 2022 amounts to 94 euros,” even ensures the lessor and is made to the credit of our tenants and the estimated provisions stick in the vast majority of cases to real consumption. »»
Vilogia, which does not explain these deadlines within the recovery of charges, ensures research solutions on a case -by -case basis and propose a spread of payments.