Flybondi controversy with Kicillof for a fine of $ 300 million on canceled flights

The province of Buenos Aires fined The commercial airline Flybondi for more than $ 300 million for canceled flights and “lack of response” To Buenos Aires consumers.

Flybondi was sanctioned “after confirming his infractions to Law No. 24,240 of consumer defense, from 2,400 claims and complaints made by users of the province,” said the Buenos Aires Ministry of Production, Science and Technological Innovation, which is in charge of Augusto CostaRight hand of the governor Axel Kicillof.

The airline, meanwhile, reported that it will challenge the measure because it understands that the province has no competition in aeronautical matters, but must be the National Civil Aviation Administration (ANAC).

The Undersecretariat of Commercial Development and Promotion of Investments detected “sustained conduct to the detriment of the rights of Buenos Aires consumers.”

“The company incurred and continues to incur repeated infractions, such as the suspensions or reprogramming of their flights, the difficulty or impossibility of communicating with the airline to obtain answers and the unfeasibility to opt for reprogramming or for the reimbursements of the tickets or of the expenses generated due to the cancellations (such as transport costs to the airport, loss of hotels, excursions and tour packages, among others), “was officially reported.

Buenos Aires also sanctioned Flybondi for not publishing on his website the general and particular conditions of contracting the services, as established by the National Consumer Defense Law.

The firm, on the other hand, said that “it always responds to the claims channeled by the qualified communication channels” and “provides all the information to the passenger to exercise their rights according to the applicable regulations.”

According to sources from the province, Flybondi is one of the 6 most denounced companies in Buenos Aires.

As governor of Buenos Aires and former Minister of Economy, Kicillof is one of the main discursive defenders of the Airlines Argentinas state airline.

And he went up to the fight against the aerocomercial management model low cost that the company is carrying out: in the statement he published that The province “does defend the rights of the community”so Minister Costa intervened ex officio “to guarantee the violated rights of consumers, applying the fine and demanding from the company its adaptation to the law.”

According to the company’s numbers, Flybondi has a fleet of 19 aircraft: 17 Boeing 737-800 NG and 2 Airbus 320, which among all already transported 14 million passengers, of which 400,000 were in December 2024, a record month for The company.

In the Argentine market Flybondi has a 23% participation in the local flight market with 23 routes and 6% of internationals, with 3 routes to Brazil.