KBC Securities Services, the securities daughter of KBC, by mistake sent the positions of thousands of customers to third parties for whom the information was not intended. The time and the news are informed by the bank insurer to the business newspaper.
The subsidiary of KBC Bank supports financial institutions with securities services. But recently it went wrong. Positions from a large group of customers were sent to the wrong recipients.
For example, certain customers of KBC Securities Services were given access to the internal kitchen and rates of their competitors and some customers received asset managers or private banks in the positions of other customers, according to De Tijd.
“Due to a human error with an external service provider, a limited number of customers received a document that was intended for another customer,” KBC responds. “This incident has consequences for around 5,000 customers.” KBC started an investigation, informed those involved and undertook the “necessary actions” to prevent such an incident in the future. “The protection of the personal data of our customers is one of the biggest priorities.”