Telcel reported that the data of people and companies is protected during the mandatory process of linking cell phone lines to the official identifications of the owners, the firm published in its X account.
“Your data is safe. Each user receives a unique code by SMS to only access their own information and link their line. We have implemented additional security measures to the registration process. The process is secure and your data is protected,” he said in a statement.
On Saturday, some users stated on social networks that in the linking process, which began on January 9, the information may have been exposed.
Meanwhile, the Telecommunications Regulatory Commission (CRT) announced that, in general, there were intermittencies in the platforms that the cell phone operators enabled to make the link, which was due to a high number of people seeking to comply with that obligation.
According to Ernesto Piedras, general director of The Intelligence Competitive Unit, a consulting firm specialized in telecommunications, 2025 should have closed with 160.3 million lines in Mexico.
He highlighted that if the linking process will take 180 days, according to CRT guidelines, one million lines per day will have to be registered, which would mean registering 47 thousand per hour day and night, which is why he considered it necessary to extend the deadline.
“A million lines a day is impossible. There has been no software specialized to concentrate information that guarantees privacy,” mentioned the specialist.
José Otero, international analyst, calculated a cost of one dollar per registration. “Where are those $160 million? What is the data center on which the budget is going to be concentrated? Where is the trained personnel to do all this work?”
They promise protection
Suppliers must protect personal data against damage, loss, alteration, destruction or unauthorized use, access or processing, in accordance with the guidelines issued by the CRT.
At the same time, they must only protect the name or company name of the user, CURP or RFC, associated telephone number, type of official identification, as well as the result and the source against which the identity was validated.
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