Banks|Due to a system error, Danske Bank charged some of its ASP loan customers with an excessively large installment in the June installment. The bank says it will make up for the mistake in the July installment.
HS:n according to a tip from a reader, Danske Bank has charged ASP loan customers with incorrect installments in June.
In the screenshot provided by the reader, Danske Bank states that due to a system error in June, it had collected a payment installment that was too large.
In the June installment, the interest subsidy for that month had not been paid and part of the interest subsidy for May had been recovered.
The bank said that it corrected the error and that it would reimburse customers for the erroneously collected and unpaid interest subsidies in the July installment.
The reader says that he was informed of the error even before the June installment was debited. He had asked to correct the batch before the debit, but the debit was done anyway.
The reader regrets that the mistake that happened just before the summer vacation made a nasty dent in his vacation fund.
The identity of the reader is known to the editor.
Danish Bank director responsible for personal customer financing Sari Takala confirms by e-mail that Danske Bank has had a system technical error in the calculation of ASP customers’ interest subsidy, which is visible for some customers in the June or July payment installment.
The error will be corrected in the next installment.
Takala says that customers have been informed about the matter and that the repair has been done automatically, and does not require any action from customers.