Roland-Garros 2025: “It’s absurd” … The underside of the big mess of the new ticket system

The organizers thought they had found the solution. After many years of complaints and anger regarding the operation of the Roland-Garros ticketing, the organizers of the 2025 edition had decided to rediscover its system.

If the custom wanted the first to arrive best served, the instructions for the ticket office has changed somewhat, letting chance are responsible for filling the courts of the courts of the Porte d’Auteuil enclosure this year. Until Sunday, February 9, it was indeed necessary to register for a draw organized by the French Tennis Federation (FFT), to be able to access the places of the Grand Chelem tournament.

500,000 in the queue

“I signed up for the draw at the start of the year, but I did not even have any notification on this subject,” explains Jordan, accustomed to the stands of the annual tournament. So I realized well after I had not been selected. Suddenly, I still tried … “Like him, many seats could have access to the queue without having received a confirmation email, raising the total of people present at almost 500,000 in the space of a few minutes.

Enough to create a rush and a feeling of frustration in draws, which, for many, had to wait several hours in fear of not being able to access their tickets.

“It would take a link only for those who have confirmation, as for the concerts, because there you find yourself 450,000th when you have a confirmation, it’s absurd,” offers X (ex-Twitter) Lou, she also fond of the tournament.

Soon the resale phase

In January, the French Tennis Federation (FFT), however, justified this overhaul of the ticket office by the wish to “increase the accessibility of the ticket office to the greatest number” and to “reduce the waiting time on the official platform”.

If people without confirmation email finally had to leave the platform sooner or later, the operation still seems to be failed for this year.

But fortunately, the resale phase will open by the end of April to allow the unfortunate who could not access the precious sesame to catch up.