Sonos has committed to introducing changes gradually into its ecosystem to avoid the flaws that the new application still presents, an intention that will be accompanied by a review of its quality analysis process and that will be complemented by the incorporation of the defender’s role. of quality and a customer advisory board.
The technology company has stressed that its objective is to “always offer the best possible experience” to its customers, despite the fact that the renewal of its application, launched last May, has introduced bugs that have called into question the quality of its products and their ecosystem.
After the launch of several updates, the delay in the launch of new products and even the refusal to recover the old application because it was understood that it would worsen the situation, the executive director, Patrick Spence, shared this Tuesday a series of commitments with which they intend to solve the root of all the problems related to the launch of the ‘app’ and regain the trust of its users.
One of these commitments means that the company will not launch any products “unless they fully comply” with quality objectives established from the beginning of their development. This is complemented by the improvement of processes that analyze the real quality offered, as the company has shared with Europa Press.
This also involves carrying out “more extensive pre-launch testing”, which will cover “more types of customers and speaker systems”, and which “will be carried out over longer periods of time”, with the aim of “identifying, assessing and resolving more quickly “problems” that may arise.
Likewise, they will opt for gradual changes, instead of incorporating more “ambitious” ones, to avoid precisely what happened with the new application, which was “launched suddenly” as “a totally new version.” In this way, users will be able to adapt to changes and share their experience.
Along with these commitments, Sonos has announced that it will introduce the figure of the quality ombudsman, who will “ensure transparency and prepare a report for management and employees twice a year, in addition to regularly reporting to the board of directors” of the company.
Additionally, Sonos will extend the warranty on home speakers by one year, will carry out periodic software updates (every two to four weeks) to continue optimizing the app, and will form an advisory board for customers, so they can provide their opinions. in improving software and new products before their launch.