Concentrix introduces a revolution in business optimization: AI agents with emotional awareness

Concentrix Corporation (NASDAQ: CNXC), a global leader in technology and services, which began operating in Israel in 2023, announced the launch of a new suite of pre-built conversational artificial intelligence agents with emotional awareness. The new tools speed up and simplify the processes within which business companies add an AI component to their brand experience.

The new products were created for brands that wish to smartly upgrade their operations using artificial intelligence agents, without having to deal with the complexity involved in building the agents themselves. The suite of smart agents is able to provide answers, track orders, schedule appointments and handle payments in an understanding and empathetic manner, according to each customer’s brand voice. The basic kit includes four AI agents—product support, order status, appointment scheduling, and collection—designed to solve common customer challenges.

The new capabilities reflect the expertise Concentrics has developed in creating impressive brand experiences. The assistants provide both the efficiency of artificial intelligence and the emotional skills of high-level interactions, including responding to changes in tone of voice and using empathy. The assistants respond to each customer’s behavior accordingly, taking into account the nuances of different cultures and languages.

Each of the AI ​​agents is built on the Agentic Operating Framework, Concentrix’s model for developing responsible artificial intelligence agents. The model uses the company’s agent building platform, iXHello, which is part of Concentrix’s Intelligent Experience (iX) suite of products. As with all products in the iX suite, the conversational AI agents offer the highest standards for secure and reliable AI, meeting the ISO standards that shape the market today.

Concentrix plans, builds and operates integrated and complete solutions at a pace and scale throughout the organization. The company helps more than 2,000 customers solve their toughest business challenges. The company employs 440,000 people who serve customers on 6 continents, in more than 70 countries and in more than 150 languages, and it generated revenues of 9.6 billion dollars in the fiscal year 2024. Concentrix operations in Israel are led by Einat Binyamini. Concentrix offers a wide range of services in Israel, including designing brand experiences, building secure AI technologies and digital services provided according to the requirements of global brands with adjustments to the needs of the Israeli market.