China built a hotel operated entirely by robots

This hotel is located on an artificial island in the west, on the transportation route connecting Shenzhen – Zhongshan – a key infrastructure “super project” of the greater Guangdong – Hong Kong – Macau gulf region. According to Xinhua News Agencythis is the first hotel in the world served entirely by robots.

The robot system working in the hotel was developed by Pudu Robotics, a company headquartered in Shenzhen. Robots will take care of the entire service process, from reception, luggage guidance, room service, food delivery, cleaning, security patrols to interacting with guests.

The signing ceremony of the “world’s first hotel serviced entirely by robots” project took place on May 31 in Shenzhen.

At the signing ceremony, many Pudu robot models with different designs demonstrated their ability to coordinate in many real-life situations such as welcoming guests, transporting utensils and meals, collecting dishes after use, cleaning public areas and providing interactive services.

Mr. Guo Cong, co-founder and Chief Technology Officer (CTO) of Pudu Robotics, said this model means robots will participate in all stages of hotel operations, without leaving any service gaps or requiring human intervention. According to him, the system will cover the entire guest journey, from check-in procedures, to creating a completely closed service process using robots.

The hotel is expected to have 44 luxury rooms, along with a restaurant, gym and many other functional areas.

Mr. Xiao Han, in charge of smart tourism at Shenzhen Cultural Tourism Industry Development Co., which cooperates with Pudu Robotics to build the hotel, said the project will be implemented in many phases, including building operating scenarios, installing equipment, integrating systems and optimizing operations.

The project will continue to upgrade the robot’s service capabilities, while expanding personalized and immersive technology experiences. The smart system will also be connected to the tourism ecosystem of the western artificial island, forming a complete digital service chain, including passenger reception, sightseeing, accommodation and consumption.