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Patricia was born in 1922 and has been booking flights through her daughter and flying with her for three years now, due to problems with walking and seeing due to her age. In each order, her daughter types in her year of birth, 1922. However, due to an unknown glitch, the airline’s computers continue to “translate” this year as 2022. And so it turns out that in the flight records, Patricia appears as a two-year-old toddler.
This is more than just a registration error: on one occasion the field staff did not have a shuttle ready for her inside the terminal, because they were expecting a baby who could be carried in their hands.
The BBC news network reported the latest incident when Patricia was flying between Chicago and Michigan, along with her daughter Kris. “My daughter ordered the ticket online and the computer at the airport again thought that my date of birth was 2020 and not 1922,” she told the reporter. “The same thing happened last year, and even then they expected a child and not me.”
On another flight, Patricia and her daughter waited inside the plane after other passengers had left, as the ground crew did not arrange a wheelchair for her. “My poor daughter had to carry all our luggage and clothing almost a kilometer and a half from gate to gate.”
The airport’s computer system seems unable to process a date of birth so far in the past that it automatically jumps the booker’s age 100 years later.
A former nurse, Patricia flies every year to visit her family and escape the chilly Chicago winters. Despite the mishap, she said that in all cases the American Airlines flight crew were courteous and helpful, despite the confusion. The company itself did not respond to the BBC on the findings of the investigation.