Holidays in chaos due to the war. How to get refunds

At the crisis in Middle East has generated enormous uncertainty on the data front trips and is profoundly changing people’s habits Italians who every year, in this period, plan their own summer holidayspurchasing flights or packages and booking hotels and accommodation facilities.

This is stated by Codaconswhich today, precisely to help citizens make informed choices, is releasing a guide helpful with all the information on rights, refunds, compensation e insurancealso in light of the new ones EU guidelines on the subject of air transport.

Cancellation of flights and passenger rights

Who has independently purchased a holiday, in case of flight cancellation has the right to reimbursement of the ticket price or when boarding a alternative flight as soon as possible, or to an alternative flight at a later date more convenient for the passenger. If the cancellation occurs close to departure, when the passenger is already at the airport, you are also entitled toassistance in the form of meals, hotel accommodation, transfers.

Compensation and exceptional circumstances

The right to compensation until 600 euro per passenger, something other than a refund, is provided if the cancellation does not fall within the scope of the exceptional circumstances: fuel shortages are, while the airline’s decision to cut flights due to expensive jet-fuel does not fall within the exceptional circumstances, as specified by theUE.

They are also illegitimate fuel surcharges requested by air carriers at a stage following the purchase of the ticket, unless the consumer has expressly accepted this clause on a voluntary basis at the time of booking. Who booked accommodation facilities and other tourist services, in the event that you are unable to reach the destination due to flight cancellation, you may lose the amount paid, unless specified travel insurance or contractual refund clauses.

Travel insurance: limits and costs

Before signing a insurance on travel it should be remembered that these policies have a cost, on average between 3% and the8% of the entire trip, they do not cover all risks and provide deductibles, ceilings ed exclusions. Fear of traveling or a simple change of mind does not justify reimbursement of expenses incurred.

Who purchased a tourist package enjoys greater protection, but may suffer price increases of up to a maximum of8%as required by Tourism Code. In the event of flight cancellation, the consumer is entitled to a package of equivalent or higher quality without supplements, or to a lower one with a refund of the difference.

Price increases and right of withdrawal

A price increase is only possible if foreseen by contract and communicated at least 20 days before the start of the package. If the increase exceeds8%the traveler can accept the change or withdraw from the contract without penalties. In case of withdrawal, the organizer may offer a replacement package of equivalent or higher quality.