What an electricity bill should look like in the future

It is best to bill monthly

The regulatory authority is fundamentally in favor of issuing a monthly electricity bill instead of the usual annual bill, so that customers can also pay their bills throughout the year Better overview of electricity costs keep. The monthly bill should focus on the essentials, “ideally a customer only gets one sheet,” said Veigl. It should be clear from this: “What do I pay, what for and what needs to be done”.

Please leave out paragraphs

Information about contacting the energy company and reference to E-Control’s price comparison tool are also important. An information box about the existing contract with the term, commitment, notice period and current information on the work and basic price is also recommended. On Paragraphs of the law and abbreviations should be avoided.

There are many possibilities digitally

The authority also recommends tailoring invoices to different customer groups in terms of language level, detail and communication channels. Veigl sees an advantage in digital communication in the future. When new contracts are concluded, this is the case electronic communication will be standard in the future, which opens up a wide range of possibilities for passing on different information. However, customers can still choose to communicate by post, i.e. analogue.

Energy companies can, but do not have to, adhere to the recommendations.