Emergency service deployment: Passengers locked in in the heat? Airline apologizes

The airline said: “We are sincerely sorry for what the passengers experienced on board our flight XC147 from Frankfurt to Antalya on June 21st. We sincerely apologize to all affected passengers.” “RTL” had previously reported on the incident.

The culprit was a defect in the auxiliary unit

Unfortunately, some of the 189 passengers needed medical care. After a medical check, they could have taken the flight to Turkey on the same day. There were also six crew members on board.

According to the spokeswoman, the cause was a technical defect in the auxiliary unit, which, among other things, ensures air conditioning on the ground. All passengers and crew left the plane. It was said that the flight could take off late on the same day.

The airline wants to examine the process thoroughly

The departure of the passenger plane was initially delayed, according to police headquarters. More than an hour after the originally planned departure, the rescue workers were alerted at around 3:15 p.m. According to the information, the affected passengers were looked after on site by rescue workers.

“We are currently thoroughly reviewing the entire process and drawing the necessary conclusions from it. Our customer service team is currently contacting all affected passengers about their well-being and whether they may need further support,” it said.