License on the AppIO, because millions of South Tyrolean users are unable to upload it

Despite the operational advantages of this infrastructure, the activation of the service is experiencing a technical block for a part of the population. In fact, a coding anomaly was detected in the registry verification systems of the IO app which prevents the uploading of the digital driving license for citizens whose names or surnames contain umlauts (ä, ö, ü)a case study frequent in the linguistic reality of Alto Adige. Since the application, managed by PagoPA SpA, requires an exact and standardized correspondence with national databases such as the National Registry of the Resident Population (ANPR) and the SPID or CIE digital identity systems, the presence of special characters generates a registry error which stops the import of the document.

The issue was the subject of an institutional debate initiated by the South Tyrolean provincial councilor Maria Elisabeth Rieder through a question in the provincial council. From the answers provided, it emerges that the Provincial Government has already initiated contacts with the Ministry of the Interior at the beginning of the year to identify a software corrective capable of overcoming the database misalignment.