From now on, citizens can use the AI virtual assistant on the central state portal gov.hr to more easily find information about public services and easier communication with the state administration, the Ministry of Justice, Administration and Digital Transformation reported on Tuesday.
The virtual assistant, based on artificial intelligence, enables users to ask questions in natural language, similar to a conversation with an official, without the need to know administrative procedures or complex internet site searches. The system searches the knowledge base of the gov.hr portal and provides answers based on official and up-to-date information, the Ministry reported.
As they emphasized, instead of citizens independently searching for articles, laws and descriptions of services, the system enables them to ask their questions as if they were talking directly to the clerk at the counter.
Minister of Justice, Administration and Digital Transformation Damir Habijan pointed out that the word about an important step forward in the digitization of public administration and bringing state services closer to citizens.
“We want citizens to get to the information they need as quickly and easily as possible. By introducing an AI virtual assistant, we are making public administration more accessible, efficient and adapted to the needs of users,” he said.
He emphasized that this service will be available to citizens 24 hours a day, seven days a week – on weekends, holidays or in the middle of the night, and it is said that they completely eliminate the limitations of the classic working hours of the counter. He added that this service serves as a direct guide. through the e-Citizen system, with maximum privacy protection.
Whether the wordč about information on how to get a new passport, how to enroll a child in kindergartenć or how to change residence, the assistant analyzes the entire knowledge base of the gov.hr portal in seconds and offers a precise, structured answer with links to specific e-services.
The new service was introduced as part of the project Establishing a single contact center for all e-public services, financed from the National Recovery and Resilience Plan (NPOO), whose goal is to facilitate citizens’ access to information and digital services of public administration.
They also said that the knowledge base is automatically updated daily, which means that any new information published by state bodies immediately becomes available to the assistant.