The goods did not sell beyond the seats, the husband watched his wife go on her honeymoon first

The Wedlakes planned their honeymoon in Tivat, Montenegro and booked easyJet tickets many months in advance. On the morning of the flight (July 26), they failed to check in online and discovered when they arrived at Gatwick airport: the airline had oversold the number of seats on the flight, and could only arrange seats for two people if a passenger did not show up.

Selling more tickets than available seats is not uncommon in the airline industry. According to regulations on passenger rights, airlines need to find volunteers to transfer flights and provide financial compensation if they oversold seats; If there are no volunteers, the airline chooses who must change flights – with easyJet being the last passengers to check in.

At the departure gate, easyJet staff looked for volunteers to fly the next morning and the plane appeared empty. The Wedlakes expected both of them to take the next flight, but the ground staff required that one of them must take the original flight, otherwise they would have to buy a new ticket.

Finally, Wedlake’s wife boarded the plane and he returned home to London. They met again at the Adriatic coastal resort after 9 p.m. to enjoy their honeymoon.

An easyJet spokesman said the airline was “sorry for the Wedlake family’s experience”. The airline sometimes oversells a small percentage of seats on flights based on historical no-show data, and in most cases does not have to turn passengers away. Filling seats helps keep prices lower for passengers overall. The company said it has contacted and apologized, compensated according to regulations and made some additional goodwill suggestions.

According to regulations, Mr. Wedlake has the right to receive 350 pounds (more than 12 million VND) for being denied boarding. However, he said this amount of money cannot compensate for the stress and sadness of being away from his new wife.

“They have a policy that allows it, but it’s strange to do that to a destination that only has one day trip,” he said.